How to engage better with clients

Brought to you by CIBSE YEN

Why does building performance matter? How does building performance affect our future, and how do we need to make changes now as the buildings we create today will be with us for a long time to come. This session looks to unravel the questions – why are clients satisfied with doing the bare minimum to meet statutory requirements and why should they prioritise building performance?

Stream time: 10.15 – 12.45, Tuesday 21st November 2017

Chaired by:
David Mather, Senior Mechanical Engineer, Cudd Bentley Consulting

10:15 - 11:05

TB1 What does building performance mean to clients?

What do we mean by building performance? What does good building performance look like? This session provides the context and background to the building performance metric – why should clients be prioritising it? • Understanding the operational cost implications of building performance • Looking at the performance gap • What are the whole life cycle considerations? • Understanding the importance Continue Reading »


11:05 - 11:45

TB2 Interactive group sessions: YEN Build2Perform Competition – Getting buy-in from clients on building performance

Small facilitated teams will aim to generate ideas around how to engage clients in designing and procuring buildings which perform. How do we get building performance higher up the priority list for developers? Your four team leaders will share their entries with all participants. Jairo Jaramillo, the competition judge, will announce the winning team after the coffee break & exhibition Continue Reading »

11:45 - 12:00

Break & exhibition visit

12:00 - 12:20

TB3 Case study: What benefits has the Co-operative seen in putting good building performance at the heart of their HQ design brief?

The Co-Op HQ building in Manchester, One Angel Square, was designed with building performance being a key driver. The benefits on maintenance and operational costs are essential given the nature of the organisation, but shouldn’t all organisations look to minimise financial waste as well as minimising carbon emissions? The systems installed, feature natural ventilation through earth tubes, an atrium used Continue Reading »


  • John Bradshaw Head of Engineering Assets, Energy & Assurance, Estates Services - Co-operative Group
12:20 - 12:45

TB4 YEN Build2Perform Competition results & common themes

YEN Build2Perform Competition results & common themes Jairo A Jaramillo will announce the winners of the YEN Build2Perform competition and will deliver some feedback on the common themes. There will be an opportunity for participants to quiz the team leaders on their chosen approach before the winning team is announced. David Mather will summarise the morning and inspire the audience Continue Reading »